Please Note

In order to be able to perform Amendments in Point of Sale, certain settings need to be configured in Back Office. You will need to request that Amendments be configured in Back Office before you are able to action them in POS. Once it has been set up, the Amendment process will leverage a payment method called ‘Exchange’ to swap the tickets over.

1.    To Amend a sale, click on Refund/Amend in POS.

2.    Choose ‘Customer Error’ or ‘Operator Error’ depending on who was at fault.

3.    Choose either ‘Counter Refund/Amendment..’ or ‘Telephone Refund/Amendment…’ depending on how you are processing the Amendment.

4.    Locate the Transaction.

5.    Select ‘Counter Refund/Amend…’

6.     Enter a reason for the amendment.

7.    Choose which tickets from the transaction you wish to amend. In this example the customer has requested to change seats, thus I have selected both tickets and clicked ‘Amend…’:

8.    We are then taken to the basket view and the old tickets are shown in Red. I now add the two new tickets into the basket. As these two new tickets are the same price as the old ones, there is no Payment Due:

If these tickets were more/less expensive that the originals then a refund or customer payment would be needed and the payment amount would be displayed accordingly.

9.    Click ‘Other Payment’.

10.    Process the payment (if any is required) and click OK. The Amendment is now completed.

11.    If you search for this transaction in POS, you can now see that this transaction was amended and what this amendment involved: